Restaurant Chain Management SaaS Platform

The Challenge

Restaurant chains managing multiple outlets often struggle with decentralized data from menu updates to inventory and staff scheduling.

In this case, the client relied on manual spreadsheets and location-specific software that couldn’t synchronize data across branches.

This created delays in order processing, inconsistent menu pricing, and limited visibility into daily performance metrics.

They needed a SaaS-based Laravel solution capable of unifying all restaurant operations under one centralized dashboard with real-time analytics, role-based access, and automation for routine tasks like menu updates and stock tracking.

Our Solution

We built a multi-tenant SaaS platform using Laravel 10, enabling restaurant owners to manage all branches from a single dashboard.

Each tenant (restaurant branch) received isolated data storage using a modular architecture to ensure data integrity.

The backend handled menu, order, and inventory management, while the Vue.js frontend provided an intuitive interface for managers and staff.

Redis was used for caching and queue management to handle peak dining hours efficiently, and Stripe API was integrated for subscription-based billing.

Analytics modules were powered by Livewire, providing real-time sales reports, staff performance summaries, and daily branch metrics.

The system was deployed on AWS EC2 for scalability and reliability, with role-based access for administrators, managers, and employees.

Key Features Delivered

• Multi-tenant SaaS structure for multiple restaurant branches

• Centralized menu and inventory management system

• Real-time order tracking and reporting dashboards

• Role-based permissions (Owner, Manager, Staff)

• Automated subscription billing via Stripe

• Sales and performance analytics with visual reports

• Secure, scalable infrastructure with AWS deployment

Result & Impact

The platform unified operations across all branches, allowing restaurant owners to monitor real-time performance from any device.

Daily report generation became 60% faster, while operational accuracy improved by 30% due to reduced manual entry and process automation.

Staff productivity increased by 20%, and order errors dropped by 25% thanks to consistent workflows and real-time synchronization.

The SaaS solution maintained 99.9% uptime, supporting over 1,200 active branch users, and delivered a 140% ROI within nine months.